Financial Services Research Forum: February 2011

Welcome to the Financial Services Research Forum blog

The Financial Services Research Forum is a major research centre of the Nottingham University Business School. It aims to advance the understanding of financial behaviour and promote the interests of consumers in financial services markets. It is a unique collaboration among all stakeholder groups in financial services to inform policymakers and practitioners in the public, private, and voluntary sectors about financial behaviour issues. The posts below represent the views of the named author and do not necessaily reflect the opinions of other members or affiliates of the Forum.

Friday, 11 February 2011

Super Complaint on Credit and Debit Card charges

Many customers are annnoyed to find that excessive (in their view !) fees are charged for payments using a debit/credit card online. A super complaint has now been filed which will be investigated by the OFT. No suprise to see Ryanair at the forefront of defending the practise !